Study the Impact of use of ICT on Organization Performance in Omani SMEs


  • Khulood Said AL-Amri Middle East College
  • Arti Sharma Middle East College



Small and Medium Enterprises (SMEs), Information and communication technologies (ICT), Performance.


Traditionally SMEs have resource constraints in the form of information, finance and reach in the market, ICT is vital to promote strategy, performance, and growth. Moreover, Oman boasts of very high mobile phone penetration and highly connected youth, the impact of ICT in the performance of SMEs becomes all the more pronounced. This paper focuses to study the impact of the use of ICT on the organization performance in small and medium enterprises in Oman. In a knowledge-based economy, SMEs face both opportunities and challenges due to the development of ICTs. Within the country, SMEs are of huge economic and social importance and play an important role in mobilizing domestic financial resources and competencies, as well as increasing savings and channeling them into investment areas. Here comes the role of technology, where the development and innovation in ICT increase the productivity of the individual and benefit from the knowledge, science, and technology. The significance of the findings of this study is valuable to all the stakeholders – owners/managers, sponsors, entrepreneurs, financial institutions and government. The outcome of the study point towards the direction needed to make informed decisions and formulate policies about ICT investments in the country.


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How to Cite

AL-Amri, K. S., & Sharma, A. (2020). Study the Impact of use of ICT on Organization Performance in Omani SMEs. Journal of Student Research.