Outcomes Related to Training for Complex Information Dissemination to a Lay Audience

Abstract

Speech Language Pathologist (SLPs) are tasked with diagnosing and providing recommendations for their clients/patients. They are also required to convey diagnoses and recommendations to their clients and often family members/caregivers. However, this information can be complex and filled with medical jargon. Therefore, the information conveyed can be difficult for a lay person to understand. The study includes four students that were videoed conveying complex information based on case studies as though to lay persons. The students were given a brief training on how to convey information most effectively. The students were again videoed presenting a new case study. A comparison was made between pre- and post- training information by listeners with no experience with the subject matter.  Results indicated a significant improvement in listener ratings related to the information provided.  Direct training may be superior to indirect on-the-job training for education/counseling and other skills.