Employee Retention in the Restaurant Industry: Perspectives from Organizational and Coworker Support
DOI:
https://doi.org/10.47611/jsrhs.v13i2.6598Keywords:
Restaurant Industry, Employee Retention, TurnoverAbstract
This study examines the relationship between organizational support (OS), coworker support (CS), and turnover intention (TI) within the restaurant industry. Utilizing a sample survey of 78 restaurant employees from online communities, linear regression analysis revealed an inverse correlation between OS and CS with TI. Practical implications for improving retention include tailored strategies based on demographic findings. Organizations can offer extended maternity leave accommodations, transparent career advancement pathways, cross-training opportunities, and cultivate coworker relationships through collaborative shift assignments and digital group chats. These strategies promote a supportive work environment and reduce turnover intentions. Overall, this study underscores the importance of OS and CS in fostering employee engagement and loyalty for organizational growth.
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