A User Study of E-commerce during the Covid-19 Pandemic

Abstract

Covid-19 has forced most people around us with access to the internet to begin shopping online. For some, it is the efficiency, and for others, it is the fear of the virus. Items that were rarely bought online, are now becoming a commodity for viewing online. Groceries and thrifted items are some examples. Most websites have increased traffic because of how prevalent shopping at online sites has become in the past year and a half. For this experimental study, I interviewed multiple people and deduced some central ideas about online shopping during and following the pandemic. I interviewed each person about their day to day lives and how online shopping has played a role in it during the pandemic. I recorded these responses and found surprising similarities between each person. Everyone that I interviewed said that they would continue online shopping after the pandemic. Most people found that the pandemic had been an “eye-opener”, in that, online shopping saved an astounding amount of time. Overall, buying things online has become somewhat of a habit for people during the pandemic.